INTRODUCTION

Welcome to realscart.com. These Terms and Conditions ("Terms") govern your use of our website, encompassing all its divisions, subsidiaries, and affiliated internet sites that incorporate these Terms. By accessing and using our website, you acknowledge that you understand and agree to abide by these Terms. If you do not agree with these Terms, please refrain from using this website. We retain the right to modify, amend, add, or remove sections of these Terms at any time, and such changes will be effective when posted on the website without further notice. We encourage you to regularly review these Terms for updates. Your continued use of the website following any changes constitutes your acceptance of the revised Terms. Your privacy and satisfaction are our priority, and we aim to provide you with a secure and enjoyable shopping experience.

USE OF THE SITE

Anything you submit to the Site and/or provide to us, including, but not limited to, questions, reviews, comments, and suggestions (collectively referred to as "Submissions"), will become our sole and exclusive property and will not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews on the Site, you also grant us the right to use the name you submit in connection with such review, comment, or other content. You are prohibited from using a false email address, impersonating someone else, or misleading us or third parties as to the origin of any Submissions. We may, at our discretion, remove or edit any Submissions.

LEGAL CAPACITY TO MAKE AGREEMENTS AND TRANSACT

If you are under the age of eighteen (18) years, you are not eligible to place orders with realscart.com. By accepting these Terms of Use, you acknowledge that you are over the age of eighteen (18) years. In the event that reascart.com incurs any damages or losses due to a transaction initiated by a minor, realscart.com reserves the right to seek compensation for such losses from the parents or guardians of the minor who placed any order(s) with realscart.com.

PRICES

Base Currency. All fees and prices are in Indian Rupees (₹).

CHANGING PRICE

Realscart prices are subject to change at any time. Prices may also vary due to promotional offers, sales, or other special pricing. Prices of items that are not in stock or available for pre-order are valid during their promotional period after the order has been placed. If the price of such items changes in comparison to the pre-order price, the customer will be notified and given the option to cancel the order. We retain the right to update prices displayed on the website periodically, and once updated, these new prices cannot be applied to an order that has already been confirmed or delivered.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be construed and governed by the laws of India. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts in Thrissur, India, and waives any objections based on venue.

ORDERS

Placing An Order

Orders can be placed through the website. When placing an order on the website, it is essential to ensure that personal data is accurate and up to date. Realscart strongly recommends that customers carefully review their order details multiple times before confirming the order. Realscart cannot be held responsible for sending emails to incorrect email addresses or delivering parcels to incorrect delivery addresses if the order form is filled out incorrectly.

Processing Time

You can anticipate that your order will be delivered within 7 days, provided that the items are in stock, and there are no issues with payment verification. Please note that realscart.com does not guarantee same-day shipping. Orders are not processed on weekends and holidays.

Order Acceptance Policy

The receipt of an electronic or other form of order confirmation does not imply our acceptance of your order, nor does it constitute confirmation of our offer to sell. Realscart.com reserves the right, at any time after receiving your order, to either accept or decline your order for any reason. Furthermore, realscart.com reserves the right, without prior notice to you, to provide a quantity less than what you ordered for any item. We may also request additional verifications or information before accepting any order..

Order Acknowledgement

Realscart.com will keep you informed of your order status through email or text messages. All tracking information will be sent to your realscart.com ID once your order has been processed or its status has changed. You can also access your order status and receive live updates by logging into your account on our website.

Change Orders

You have the option to request a change to your order, as long as your order has not already been charged to your account. To request an order change, please call us during realscart.com's hours of operation. For better assistance, please have your sales order (SO) or customer number ready. We strongly discourage sending change order requests via email, as it is unlikely that we will receive the message in time to make an adjustment due to the high volume of emails we receive each day.

ORDER CANCELLATION

You have the option to request an order cancellation, provided that the order has not already been processed and shipped. To request an order cancellation, please call us during realscart.com's hours of operation. We strongly recommend sending order cancellation requests via email.

RETURN AND REFUND

Once your return request is received, and the products are returned, they will undergo an inspection before processing for a refund. Following this inspection, we will notify you of the approval or rejection of your refund. If your refund is approved, an amount, after deducting a 10% cancellation charge on the billed amount, will be credited back to your account within a period of 30 days. The 10% cancellation charge is applicable for all products returned, except for damaged or defective goods. Please note that you are responsible for covering the cost of shipping when returning your items.